Dealman is an online ecommerce company which offer latest fashion wearables like hoodies, casuals, suits, formals, Shirts, jackets, jeans, pants, tees, dresses, footwear and accessories. They provide products which are latest in fashion and top on trend. Here are few customer scenarios which Dealman had to deal with and see how they resolved it to have a satisfied and happy returning customer.
What People Think About the Difference in Pricing
Dealman offers various branded clothes and claims to have cheapest and best deals across. Once a customer came up and complained that he has bought reebok sun glares which were priced at $56 on Dealman however on reebok website it was marked at $50. Dealman customer care personal quickly noticed it and sent it to concerned department. Within two weeks the prices were corrected on Dealman website and refund with a complimentary gift was sent to the respective customer. Customer was overjoyed and came back to Dealman to make more purchases in recent past.
Delayed Delivery Related Issues
A customer recently shared his story on a website where he appreciated Dealman conviction to have a happy customer. He said that he made a purchase on Dealman and the delivery was supposed to be within fifteen days however it was not delivered in thirty days. He then wrote to Dealman customer care and asked for his products. The Dealman customer care representative explained that the product was found damaged while being shipped and so was returned to the store and a new piece was in transition which may reach within next two days. To my surprise just two hour from my conversation with Dealman I got a call from delivery man who handed over some gift vouchers with my package saying that these are credits for your service gesture due to delay in the delivery and inconvenience caused.
On Fastest Delivery
I am a dad of two teenagers and somehow forgot the birthday of one of my daughter. I remembered only fifteen days prior and wanted to gift her something she likes. I have heard them discussing about Dealman and their products. So I went on the website and made certain purchases and order fast delivery which was available for just few dollars. I happened to make a note while ordering the urgency I am in and want no delay. To my surprise , my package was sent within 48 hours to my doorstep and all fresh and fashionable. I could make up for my daughter’s birthday and all thanks to Dealman.
Reviews on Refund and Cancelled Product
Once I ordered a large junk of products from Dealman. I must say it’s just very difficult to stop shopping on Dealman, once you have been on the website you just keep browsing and adding products to your cart for hours without even realizing how long you have been there. They keep updating it so often that every time you would login you would have a whole new set of products. By chance I ordered for around $2000 dollars but put wrong address. The amount got deducted from my bank account. Its only after one week when I wanted to check the delivery status, that I got to know that I forgot to update my address and the products were shipped to my old address. I was horrified and quickly in haste just cancelled my order. I was nervous as it was $2000 at stake. By evening I got an email from Dealman customer representative that my order has been cancelled successfully and I will receive a check for the amount to be refunded. To my surprise within two days a Delivery man called me and submitted me my $2000 check which passed without any trouble.
Thought on Color Mismatch
I ordered an army jacket from Dealman site since it was too much in trend and Dealman was offering the best prices. It was a branded one and I wanted it so much. It took them around fifteen days to deliver my packet. I was very excited and opened the packet as soon as I received it. I tried the jacket, it fitted perfectly. I was to go on a date with my fiancé and decided to wear it with a pair of newly bought jeans. I was wearing it for a while flaunting it all over my house, when my mother pointed out that there was slight discoloration on backside of my jacket. I got upset and called Dealman customer care number mentioned on the bill. The customer care representative very patiently heard the whole story and apologized for the inconvenience. Then she said that one of their representative will visit us within two days and will take back the damaged piece and a new fresh piece will be dispatched to reach me within next ten days. I wanted to wear it on my date, so queried about fast delivery. She said that by paying few extra dollars I can get my package within two days, to which I agreed. To my surprise the new piece was delivered to me within 48 hours and they did not charge me extra dollars as a compensation to my inconvenience. I liked the way Dealman dealt with my problem and understood the urgency and provided a solution plus they know how to make up for their mistakes. I love Dealman.
Refund Processed Reviews
I ordered a few pair of jeans on Dealman thinking they were branded and would be of good quality, but to my surprise I was not satisfied with deal I got and the product seemed to be first copy of original brand. I quickly called customer care and explained my situation. Dealman quickly agreed to refund my amount and it was processed without hassles within two weeks. I am quite impressed with the professional behavior of the site and would be delighted to order again from them for I know if it do not meet my expectations, my money would be refunded. I usually go on their website and order several products at the ease of my home.